Merisis Case Study: Creating operational efficiency, regulatory compliance and cost-effectiveness for the UK’s leading temporary traffic management suppliers.

Roadway are one of the UK’s leading temporary traffic management suppliers whose focus is on the quality of their service and the safety of their workforce, their clients and the travelling public.

The Challenge

Setting up traffic management systems on the UK’s busy roads is not a simple task and includes lots of pre-planning and site-awareness, as well as the logistical complications of ensuring physical assets and relevant teams are in the right place, at the right time.

This would have previously created a very long and complex paper trail until a software solution came along.

Like many other organisations, Roadway were using a generic off the shelf template which they would then have to adapt for their own needs. This however presented many problems, one of which was that the software was less bespoke than required, and more ‘one size fits all’. This meant that any system updates by the developers affected every user – whether it was needed, wanted or necessary.

The rigidity of the system, alongside relatively high monthly fees, gave Roadway the impetus to create something which was not only bespoke to their growing needs, but would also help them deliver on their strong values. At this point, they got in touch with Merisis.

Our Approach

Like with many projects, Roadway approached Merisis with ideas, suggestions, wants and needs regarding how to solve their problem. But rather than creating a variation of what was on the market already, Roadway wanted something much more useful and usable and therefore integral to how they operate. It was to be the platform from which they would control their growing operations

The challenge for Merisis was to understand what content was required, how it related to each other content and how it currently existed; it was a combination of the existing software, digital capture, HR records, vehicle records and of course, a paper trail.

Understanding the way Roadway worked, and wanted to work moving forwards, was critical too. This gave Merisis the ability to positively challenge the brief and give feedback on the client’s ideas. The purpose was for Merisis to add greater value by enhancing ideas and giving recommendations which would in turn provide better outcomes for the client.

The outcome

The result of the work with Roadway is a software platform which, in their words, is a ‘complete game-changer’. Not just a platform which holds details of a job at hand (such as location, materials and dates), the system integrates with the ISO compliance, Health & Safety, vehicle maintenance and staff training needs of the organisation – creating a thorough audit trail of all elements which contribute to how they run their business.

The accompanying mobile app helps on-site teams to capture digital content such as imagery, as well as processes which were previously manually controlled. Everything is captured is held centrally in real-time, giving Roadway operational visibility like never before.

Roadway have stated that the system helps them in three key areas: operational efficiency, regulatory compliance and cost-effectiveness.